Terms & Conditions
We want to make sure you get the most out of your classes.
We understand that we all have busy lives and things can come up! This is why we offer multiple types of memberships which allow you to reschedule your class if needed. To reschedule a class, our booking system requires 24hrs notice. For full terms and conditions please read below.
By purchasing Pole Tricks & Aerial classes, you are agreeing to these terms and conditions as well as our studio rules. Please read carefully before purchasing a class and if you have any questions please drop us a message.
Last updated on 1st of January 2026.
1. BOOKINGS & CANCELATIONS
(1.1) Pole Tricks & Aerial no longer offers different memberships for each type of discipline. We now offer memberships which includes all classes on our timetable. Giving students more opportunities to attend our classes.
(1.2) All membership purchases and bookings are non-refundable and non-transferable.
(1.3) Students must leave the class a minimum of 24 hours before their class is due to start to qualify for re-booking. This applies to all memberships, except young flyers monthly memberships (please see young flyers section).
(1.4) Spaces are available on a 'first come, first served' basis. All bookings must be made through the booking system, this will ensure classes are not over booked. The booking system allows you to book up to one month in advance, classes get booked up quite quickly so make sure to book in advance.
(1.5) All cancellations must be made through our online booking system. If you are struggling to login/leave the class, you must contact us at least 24hrs before your class is due to start. Contacting us after this period will result in your class being lost.
(1.6) Pole Tricks & Aerial aims to respond to all enquiries as quickly as possible. Emergency enquiries, such as login or class booking issues, will be prioritised. For all other enquiries, please allow up to 48 hours for a reply, or up to 72 hours during busy periods. If you haven’t received a response within this time, please send another email in case your message was missed. We are a small team and do our best to stay on top of every enquiry.
(1.7) For all enquiries please email info.poletricks@gmail.com to contact us.
(1.8) Students must leave the class if they are not able to attend so others can book on, failure to do this may lead to extra charges.
(1.9) Students must book in for the correct class which reflects their level, unless otherwise discussed with your instructor. If you are unsure on which class to book please contact us.
(1.10) Students are responsible for booking their classes. Spaces are not guaranteed after purchasing a membership, please check there are spaces available before purchasing classes.
(1.11) After purchasing a pay as you go or block booking membership, students need to book their classes straight away to avoid losing them. Expiry dates will not be extended due to classes being fully booked.
(1.12) If classes are full students can join the waiting list in case someone leaves the class. When a space becomes available the booking system will send a notification email and students will have one hour to book before it offers the space to the next person.
(1.13) Students can swap to an earlier or later class by contacting us, as long as it's on the same day and it does not cause class numbers to drop below the minimum number. Class swaps are down to the instructors discretion as this may not be suitable for the students level.
(1.14) Students arranging for another student to attend a class in their place is not allowed and will result in extra charges.
(1.15) In the event of a long term illness or medical condition that stops students from further exercise, a doctors note stating they are no longer able to exercise will be required to claim a refund for any remaining classes on their membership.
(1.16) Private lessons and workshop bookings are also non-refundable and non-transferable.
(1.17) Private lessons require 48hrs notice to be able to reschedule.
(1.18) By purchasing a class/course/workshop/membership students are accepting our terms and conditions and are fully aware of procedures in place and the outcomes if they breach them.
2. CLASSES
(2.1) Pole Tricks & Aerial classes run for 47 weeks each year, with two weeks reserved for Christmas and New Year and three floating weeks for studio maintenance and instructor training. Students will be notified in advance of any floating weeks. Floating weeks do not affect monthly memberships, as classes are scheduled four weeks per month and this is a 5th week.
(2.2) Moreton-in-Marsh Bank Holidays: due to venue closure Pole Tricks & Aerial will not be able to run classes on bank holidays at the Fire College Sports Centre. Pole Tricks & Aerial will aim to add a replacement class on Friday the same week, if students cannot attend they are welcome to attend another class on our timetable instead. This applies to all memberships. Please note refunds will not be issued to compensate for bank holiday venue closure.
(2.3) Pole Tricks & Aerial classes currently aims to run classes with 2 students per equipment. Pole Tricks & Aerial reserves the right to change or amend class numbers at any point.
(2.4) The quantity of equipment being put out for classes, lesson content, height of equipment and use of extras such as swivels etc, are at the instructors discretion and must be respected.
(2.5) The instructor will allocate students to a piece of equipment, therefore students must not walk in and claim a piece of equipment.
(2.6) Practice sessions for showcase practice will be on offer based on class sizes, spaces will be released on the day at the instructors discretion. Pole Tricks & Aerial reserves the right to cancel practice sessions at any time.
(2.7) Please note practice sessions are supervised but not taught, students must come prepared with moves to practice that they are confident in and no new moves must be attempted. Students are responsible for warming up and cooling down properly when attending a practice session.
(2.8) Pole Tricks & Aerial reserves the right to change its class offer, timetable and pricing. Notice will be given of any changes, where possible.
(2.9) In the event of a class being covered by another instructor, the class type may change due to instructors being qualified in different disciplines. Students will be notified of a class change as soon as possible. If a class has changed and students prefer to attend an alternative class, students will be able to reschedule their class.
(2.10) Pole Tricks & Aerial requires a minimum of 4 students booked to be able to run a class or workshop.
(2.11) Pole Tricks & Aerial reserves the right to cancel or merge classes, courses and workshops at any time e.g. if the minimum number is not reached.
(2.12) In the event of Pole Tricks & Aerial having to cancel a class, we aim to give students at least 2 hours notice, where possible. The booking system will automatically send a notification email when a class is cancelled (please check your junk folder as sometimes emails land in there). If students are unsure whether their class is cancelled, they can check this on the booking system (the class will no longer be showing) or students can also contact us if unsure.
(2.13) If a class is cancelled we will extend membership expiration dates by one week if needed, for pay as you go and block booking. For monthly memberships, students will be able to re-book for another class within that month or receive a catch up to use the following month (please see below for more information on memberships and catch ups).
(2.14) Spectators are not allowed during group classes, private lessons, or workshops at any venue.
3. PAYMENTS
(3.1) All sessions must be paid for upon booking. Pole Tricks & Aerial reserves the right to cancel your place on a class/workshop if payment is not received.
(3.2) All memberships and bookings are to be paid online through our booking system, we do not accept cash.
(3.3) The payment processor we use is called 'GoCardless' students will create an account with them by putting their bank details in instead of card details. Students will only be charged for what they purchase. Pay as you go and block booking memberships are a single charge, unless students purchase more classes. Monthly memberships are a monthly direct debit, until students decide to cancel (please see below for more information on memberships).
(3.4) Students must contact us first if they would like to cancel their monthly membership direct debit.
(3.5) Failed payments need to be rectified otherwise no further classes will be available to book or attend.
(3.6) Outstanding balances will be pursued.
4. MEMBERSHIPS
(4.1) All memberships are non-refundable and non-transferable. When purchasing a class students are committing to their membership. Please read full terms and conditions, and the membership's descriptions carefully before purchasing.
(4.2) Pay as you go memberships are valid for 30 days, from the day of purchase.
(4.3) Block booking memberships are valid for 6 weeks, all 4 classes must be used within 6 weeks of booking the first class of the block, or they will be lost.
(4.4) Monthly memberships are recurring payments until students decide to cancel. They require one calendar month notice to cancel (notice period always starts from the 1st of the next month). For young flyers please see section 8.
(4.5) If students do not follow the membership cancellation policy, they will be blocked from booking any future classes with Pole Tricks & Aerial until the outstanding balance is paid.
(4.6) For monthly members we can secure a weekly space for their preferred class. Please contact us to set this up.
(4.7) Our monthly memberships give our students an amount of classes to use per month. Students can attend any class on our timetable, at either of our venues. If students are unable to use all of their classes that month as long as they leave the booked class with 24hrs notice, we will give a catch up class to use the following month. Please see catch ups section below. For young flyers please see section 8.
(4.8) If a class is cancelled because of weather conditions (snow), low numbers (below 4 students), instructor illness or instructor holiday, students will be able to re-book their class within that month, or we can give catch up class to use the following month.
(4.9) If students are unhappy because they are unable to attend catch ups, and are worried about losing their classes, we recommend that they review the membership options on offer, as they may be on the wrong type of membership. We offer 3 different types of memberships to suit our students.
(4.10) Pole Tricks & Aerial reserves the right to cancel monthly memberships which are not being used by the student, so we can open up the space to another student who is on the monthly membership waiting list. We will allow up to 4 weeks of no attendance before we contact the student and make this decision.
(4.11) Pole Tricks & Aerial will amend monthly membership payments accordingly for Christmas and New Year closure.
(4.12) Bank Holidays will not qualify for a reduction of fees of monthly memberships.
(4.13) Monthly membership you are billed 12 times a year, on the 1st of each month.
(4.14) Monthly memberships can be placed on hold for one calendar month. This must be arranged in advance, we require at least one months notice to be able to put a membership on hold. Membership holds are given at the discretion of Pole Tricks & Aerial.
(4.15) Membership holds can only start from the next payment date. Whilst a memberships is on hold students cannot attend any classes. Once the hold has ended the booking system will resume taking payments as normal.
(4.16) To cancel a membership whilst on hold students must follow the cancellation policy and give one months notice.
(4.17) Please note that during the Christmas and New Year closure, monthly memberships will no longer be reduced. Students will be charged the standard monthly amount and may use their spare class within the three weeks in December or the four weeks in January.
(4.18) Membership pricing is based on ongoing enrollment and a reserved class space, rather than per-class attendance.
5. CATCH UPS FOR MONTHLY MEMBERS
(5.1) Students may catch up a missed class within the same month by rescheduling through the booking system, provided they give at least 24 hours’ notice before the class start time.
(5.2) Catch-ups may only be used within the same month or the following month. If a student wishes to use a catch-up in the following month, they must email us to have the credit added manually, as our booking system does not support rolling credits and will not automatically recognise unused classes.
(5.3) Catch-ups must be arranged by the student and are subject to these terms and conditions.
(5.4) Catch-up bookings are subject to availability. Students must book in advance to avoid disappointment. Expiry dates will not be extended due to fully booked classes.
(5.5) Catch-ups cannot be used to replace a regular booked class. Students may not cancel a regular class in order to rebook using a catch-up credit.
(5.6) Class spaces are prioritised for paid bookings over catch-ups. If a student books a catch-up and fails to cancel it in advance, they will forfeit that catch-up credit.
(5.7) Catch-ups are a discretionary benefit provided by Pole Tricks and are not included as part of a paid monthly membership. We reserve the right to amend or withdraw this benefit at any time.
(5.8) Catch-ups may be used for practice sessions, with one catch-up credit equal to one practice session.
(5.9) Students with cancelled or suspended memberships are not eligible for catch-ups. Any unused catch-ups will be forfeited from the date the membership is cancelled or placed on hold. If a student cancels during their final month, they will not be entitled to carry forward any missed classes, as catch-ups are a benefit for active members only. All classes must be used within the final month of membership. If Pole Tricks & Aerial cancels a class during the final week of a student’s membership, a catch-up will be issued for use the following month.
6. HEALTH & SAFETY
(6.1) Studio rules are in place to keep students safe whilst training, please read them carefully. Failure to follow the rules will result in no longer being able to attend the classes and all outstanding bookings will be lost.
(6.2) The warm up is the most important part of the class and usually lasts 5-7 minutes. Due to this, if students are more than 5 minutes late to their session, will not be allowed to join the class and will not receive a refund.
(6.3) Students who turn up to class wearing unsuitable clothing or jewellery will be turned away and the class will be lost (please refer to our studio rules for what to bring and wear). Wearing jewellery can cause serious injury, as well as damage the equipment, which could lead to extra charges for replacement.
(6.4) Pole Tricks & Aerial reserves the right to cancel classes during extreme weather conditions.
(6.5) Due to both or our venues having a snow roof, classes will not run if there's a certain amount of snow set on the roof, due to health and safety reasons.
(6.6) Anyone under the age of 18 will need parental/guardian consent to join the classes when. signing up on our booking system.
(6.7) Our minimum age for our adult classes is 16, unless otherwise discussed with Pole Tricks & Aerial.
(6.8) Pole Tricks & Aerial will not teach pregnant ladies who are new to this type of exercise. If you have just had a baby you must check first with your doctor that you are ready to go back to a medium to high level of exercise.
(6.9) If students are injured they must check first with their doctor if they are able to attend classes. And all students must let their instructor know if they have any new injuries prior to attending the classes.
(6.10) Students should not come to class if they are unwell, due to the nature of our sport it can be very easy to spread germs. Cancellation policy still applies.
(6.11) Students should not come to class if they have had contact with or have symptoms of COVID 19. If students start to suffer symptoms of COVID 19 after class they need to let us know as soon as possible.
(6.12) All accidents will be documented. However, minor injuries will likely occur, such as small bruises, minor friction burns and muscle soreness due to the nature of the sport, therefore these will not be documented.
(6.13) Spotting is required to keep students safe, if students prefer to not be spotted they must notify the instructor prior to starting the class. Please be aware if students choose not to be spotted, this will affect which moves they are able to learn, as safety always comes first.
(6.14) Students must listen and follow instructions at all times, use crash mats and only perform moves they feel confident in.
(6.15) It is the students responsibility to take account of any physical or mental impediments they have before they begin any Pole Tricks & Aerial classes and they must notify the instructor of any medical conditions that may affect them during the class.
(6.16) Injuries or incidents occurred during the classes are in no way the fault or the responsibility of Pole Tricks & Aerial or the Instructor. Students take full responsibility for themselves when attending classes and must follow our studio rules in order to stay safe.
(6.17) Students are required to notify Pole Tricks & Aerial if they are teaching or assisting at any other local aerial fitness school. All material taught in Pole Tricks & Aerial classes is not to be taught in any form at any other location without prior approval from Pole Tricks & Aerial.
7. PHOTOGRAPHY
(7.1) All Students will sign a photography waiver before booking their first class. Videos and pictures will be taken during lessons for advertising and social media use, if you do not wish to be on social media, it is your responsibility to let the instructor know and step aside when the photo or video is being taken.
(7.2) Please be considerate of others when taking pictures or filming videos in class. If you would like to post a picture or a video online which shows someone else's face on the back ground, please either ask their permission to post the picture or video, or you can blur or cover them with a sticker. There are many ways to do this, if you are unsure how please contact us so we can help you.
(7.3) Failure to ask permission to post pictures with other peoples faces in the background or without blurring them, is invasion of their privacy and it could lead to serious legal consequences.
(7.4) Students must also respect each other in class when it comes to taking pictures. Entering another students training space to take photos is not allowed, there are plenty of other places to take pictures from. Students are there to train safely, and by entering their training space you are putting yourself at risk and others, as well as interrupting their training. Equally ruining someones photo on purpose or speaking negatively to another student because of photos is against our studio rules and will not be tolerated.
(7.5) Safety always comes first, students should not put themselves at risk in order to take pictures. Students must prioritise spotting each other over taking photos. Students should only capture moves which they are confident in holding on their own.
8. YOUNG FLYERS / CHILDREN'S CLASSES
(8.1) Our Young Flyer classes are recommended for ages 10–15, as aerial training requires a high level of concentration and maturity. Students must be able to listen and follow instructions to ensure safety. Children aged 8+ may join group classes if they have a sports or club background, demonstrate maturity, and can consistently follow instructions to stay safe in class.
(8.2) For private lessons and small group privates, students as young as 6 years old can start their aerial journey.
(8.3) Children's classes run for 4 weeks per month for 12 months of the year (apart from Christmas & New Year closure).
(8.4) 'Floating weeks' (the 5th week of the month) we will have an inset day for equipment checks and instructor training, you can find our class dates here.
(8.5) In the event of a class being cancelled due to weather conditions (snow), venue closure, or instructor illness, students will need to catch up their class on another available class.
(8.6) Children's classes, courses and workshops bookings are non-refundable and non-transferable, please keep this in mind when booking.
(8.7) For monthly memberships, with 24hrs notice students can catch up their class on another available class. Please note catch ups are subject to availability.
(8.8) If the child develops an injury or a long term illness, a doctors note will be required stating the child is no long able to exercise to qualify for a refund of any remaining classes.
(8.9) Student to equipment ratio can vary for our children's classes/courses/workshops depending on class numbers and students' levels, however we will never exceed 3 children to each piece of equipment for the 10-15 years age group and 5 children to one piece of equipment for the 6-9 age group for group private lessons.
(8.10) Pole Tricks & Aerial reserves the right to cancel Children's classes/courses/workshops at any point but will give notice where possible.
(8.11) Children MUST respect the instructor and other students whilst in class, failure to do so will lead to no longer being able to attend classes, and all remaining classes already paid for will be lost.
(8.12) To cancel a child's monthly membership there's no notice period, please contact us before the next monthly payment is due to come out and we can cancel for you. Contacting after the payment has been taken will be too late unfortunately.
(8.13) Please let us know if your child cannot attend a class. You can do this by leaving the class on the booking system. Students who are on a monthly membership and often a 'no show' will lead to the membership being cancelled by Pole Tricks & Aerial.
(8.14) Please note that during the Christmas and New Year closure, monthly memberships will no longer be reduced. Students will be charged the standard monthly amount and may use their spare class within the three weeks in December or the four weeks in January.
(8.15) Membership pricing is based on ongoing enrollment and a reserved class space, rather than per-class attendance.
(8.16) Please ensure you read full terms and conditions above as some sections will apply to young flyers.