Terms & Conditions
We want to make sure you get the best out of your classes.
We understand that we all have very busy lives and things can come up! We offer 3 types of memberships which allow you to reschedule your class if needed. To reschedule a class, our booking system requires 24hrs notice. For full terms and conditions please read below.
By purchasing a class from Pole Tricks & Aerial, you are agreeing to these terms and conditions. Please read carefully before purchasing a class and if you have any questions please drop us a message.
Last updated on 28th of December 2021.
1. BOOKINGS & CANCELATIONS
(1.1) Students must leave the class a minimum of 24 hours before your class is due to start to qualify for re-booking, this applies to memberships & bookings, except young flyers monthly memberships, please see young flyers section for more information.
(1.2) All cancellations must be made through our booking system so it's on record. If you are struggling to login or leave the class, you MUST contact us at least 24hrs before your class is due to start so we are able to help you. Contacting us after this period will result in your class being lost.
(1.3) Pole Tricks & Aerial aims to get back to all enquiries as soon as possible, however emergency enquiries such as logging in and class booking issues will take priority, for any other enquiries please allow up to 48hrs for a reply.
(1.4) For all enquiries please use email@example.com to contact us, if you haven't received a reply within 48hrs please resend the email or for more urgent enquiries please txt us on 07772733965. Social media messages can easily be missed or lost, so please bare this in mind when messaging us.
(1.5) You must leave the class if you are no longer able to attend so others can book on, failure to do this may lead to extra charges.
(1.6) Please ensure you are booked in for the correct class which reflects your level, unless otherwise discussed with your instructor. If you are unsure on which class to book please contact us.
(1.7) All memberships are non-refundable and non-transferable. When purchasing a class you are committing to your membership. Please read full terms and conditions and the membership's descriptions carefully before purchasing.
(1.8) Pay as you go memberships have 30 days life time (from the day of purchase) and block booking memberships have 6 weeks life time (after booking the first class of the block), if classes are not used within this period they will be lost. Please read below for 'recurring memberships' (Monthly DD memberships).
(1.9) Students are responsible for booking their classes. Spaces are not guaranteed after purchasing a membership, please check there are spaces available before purchasing.
(1.10) After purchasing a pay as you go or block booking membership please ensure book your classes in advance to avoid loosing your classes. Expiry dates will not be extended due to classes being fully booked.
(1.11) Spaces are available on a 'first come, first served' basis. All bookings must be made through the booking system, this will ensure classes are not over booked. The booking system allows you to book up to one month in advance, classes get booked up quite quickly so make sure to book in advance.
(1.12) In the event of a long term illness or medical condition presents that stops you from further exercise, a doctors note stating you are no longer able to exercise will be required to claim a refund for any remaining classes left on your membership.
(1.13) Failed payments need to be rectified otherwise no further classes will be available to book or attend. Outstanding balances will be pursued.
(1.14) Private lessons require 48hrs notice to reschedule. Please note private lessons and workshop bookings are also non-refundable and non-transferable.
(1.15) You can swap to an earlier or later class, as long as it's on the same day and it does not cause class numbers to drop below the minimum number. 'Class Swaps' are down to the instructors discretion as this may not be suitable for the students level.
(1.16) By purchasing a class/course/workshop/membership you are accepting our terms and conditions and are fully aware of procedures in place and the outcomes if you breach them.
(1.17) All sessions must be paid upon booking.
(1.18) All memberships and bookings are to be paid online through our booking system, we do not accept cash.
(1.19) The payment processor we use is called 'Gocardless' which means that you will create an account with them by putting your bank details in instead of card details, hence the name. You will only be charged for what you purchase. Pay as you go and block booking memberships are a single charge unless you purchase again. Monthly memberships are a monthly ongoing direct debit, until you cancel. Please see below for more information on monthly memberships.
2. CLASSES / STUDIO RULES / HEALTH & SAFETY
(2.1) Studio rules are in place to keep students safe whilst training, please read them carefully. Failure to follow the rules will result in no longer being able to attend the classes and all outstanding bookings will be lost.
(2.2) The warm up is the most important part of the class and usually lasts 5-7 minutes. Due to this, if you are more than 5 minutes late to your session, you will be denied entry and will not receive a refund.
(2.3) Students who turn up to class wearing unsuitable clothing or jewellery will be turned away and the class will be lost (please refer to our studio rules if you are unsure on what to bring and wear). Wearing jewellery can cause serious injury, as well as damage the equipment, which could lead to extra charges for replacement.
(2.4) Pole Tricks & Aerial classes currently run with 2 students per equipment. Please note that class numbers will vary depending on the type of class and venue. Pole Tricks & Aerial reserves the right to change or amend class numbers at any point.
(2.5) For regular classes, taster sessions and workshops, student to equipment ratios can vary depending on class numbers, students' levels and type of class, and will be at the instructions discretion. However we will never exceed 3 students per equipment.
(2.6) The quantity of equipment being put out for classes, lesson content, height of equipment and use of extras such as swivels etc, are at the instructors discretion and must be respected.
(2.7) Pole Tricks & Aerial reserves the right to change its class offer, timetable and pricing. Notice will be given of any changes, where possible.
2.8) Pole Tricks & Aerial reserves the right to cancel or merge classes/courses/workshops if the minimum number is not reached (4 students).
(2.9) Pole Tricks & Aerial reserves the right to cancel classes during extreme weather conditions.
(2.10) Due to our Moreton venue having a snow roof, classes will not run if there's a certain amount of snow set on the roof, due to health and safety reasons.
(2.11) In the event of Pole Tricks & Aerial having to cancel a class, we aim to give you at least 2 hours notice, where possible. The booking system will automatically email you when a class is cancelled (please check your junk folder as sometimes emails land in there). If you are unsure whether your class was cancelled please check the booking system (the class will no longer be showing) or contact us.
(2.12) If your class is cancelled we will extend your membership expiration date by one week for pay as you go and block booking memberships. For monthly memberships you will receive a catch up (please see below for more information on catch ups). If you are unable to attend catch ups or are unhappy to receive a catch up then you are on the wrong type of membership.
(2.13) Pole Tricks & Aerial runs for 48 weeks of the year, the remaining 4 weeks of the year are 'floating weeks' which may or may not be taken by Pole Tricks & Aerial.
(2.14) Holidays, bank holidays and public holidays are taken at Pole Tricks & Aerial discretion.
(2.15) Please be considerate of others when taking pictures or filming videos in class. If you would like to post a picture or a video online which shows someone else on the back ground, please either ask their permission to post or blur/cover them (there are many editing free apps out there that you can use).
(2.16) Anyone under the age of 18 will need parental/guardian consent to join the classes.
(2.17) Our minimum age for our adult classes is 16, unless otherwise discussed with the instructor.
(2.18) Unfortunately Pole Tricks & Aerial do not teach pregnant ladies. If you have just had a baby you must check first with your doctor that you are ready to go back to a medium to high level of exercise.
(2.19) If you are injured you must check first with your doctor if you are able to attend classes. And all students must let their instructor know if they have any new injuries prior to attending the classes.
(2.20) Please avoid coming to class if you are unwell, due to the nature of our sport it can be very easy to spread germs.
(2.21) Practice sessions will be on offer based on class sizes, spaces will be released on the day at the instructors discretion. Pole Tricks & Aerial reserves the right to cancel practice sessions at any time.
(2.22) Please DO NOT come to class, if you have had contact with or have symptoms of COVID 19. If you start to suffer symptoms of COVID 19 after class please let us know as soon as possible. Please wear a face covering/ mask when coming in to/ leaving & moving around the building, and please follow our hygiene policy and social distancing guidelines at all times.
(2.23) Injuries or incidents occurred during the classes are in no way the fault or the responsibility of Pole Tricks & Aerial or the Instructor. Students take full responsibility for themselves when attending classes and must follow our studio rules in order to stay safe.
(2.24) It is the students responsibility to take account of any physical or mental impediments they have before they begin any Pole Tricks & Aerial classes and they must notify the instructor of any medical conditions that may affect them during the class.
(2.25) Pictures will be taken during the class for social media purposes, please let the instructor know and step to the side when the photo or video is being taken if you prefer not to be on social media.
(2.26) All accidents will be documented. However, minor injuries will likely occur, such as bruises, burns and muscle soreness due to the nature of the sport, therefore these will not be documented.
(2.27) Pole Tricks & Aerial may be unable to spot due to social distancing, if you prefer to not be spotted please let your instructor know prior to starting the class. Students must listen to instructions at all times, use crash mats and only perform moves they feel confident in. No spotting will also affect which moves you are able to learn, safety always comes first.
3. MONTHLY DD MEMBERSHIPS, CATCH UPS & MEMBERSHIP CANCELLATIONS:
(3.1) All recurring memberships (monthly DD) require one months notice to cancel (notice period starts on your next payment date)
(3.2) If you do not follow the membership cancellation policy, you will be blocked from booking any future classes with Pole Tricks & Aerial until the outstanding balance is paid.
(3.3) To qualify for a catch up you must leave your class on the booking system a minimum of 24 hours before it's due to start.
(3.4) You MUST contact your instructor after leaving the class, so your catch up can be added to your profile manually. Once added, catch ups are valid for 30 days from the day of your missed class.
(3.5) Catch ups are down to students to arrange and students must follow the catch up terms and conditions.
(3.6) Catch up spaces are subject to availability, you must book in advance to avoid disappointment. Expiry dates will not be extended due to classes being fully booked.
(3.7) Catch ups are not to be used in replacement of your regular class (for example: you cannot leave your regular class and re-book with one of your catch ups).
(3.8) Class spaces are prioritised for paid bookings over catch ups, you must cancel your catch up slot if you no longer can attend a class or else you will be charged for that space.
(3.9) Please note catch ups are a bonus added by Pole Tricks and not part of your paid membership, catch ups can be amended or cancelled at any point.
(3.10) Pole Tricks & Aerial will amend monthly membership payments accordingly for the holiday closure period of Christmas and New Year.
(3.11) If your class is cancelled because of weather conditions (snow), low numbers (below 4 students) or instructor illness / booked holiday, you will be given a catch up to use within 30 days of your missed class, you can use your catch up for any of our available classes in any venue.
(3.12) If you are unhappy or unable to attend catch ups and you are worried about loosing your classes, you are on the wrong type of membership. You need to review your membership options. We offer 3 different types of memberships to suit all students.
(3.13) Mixed memberships entitle you to catch up on any discipline that is stated on your membership.
(3.14) Catch ups can be used at practice sessions, one catch up equals to one practice session. Please note practice sessions are supervised but not taught, you must come prepared with moves to practice that you are confident in and no new moves must be attempted. Students are responsible for warming up and cooling down properly when attending a practice session.
(3.15) Arranging for another student to attend your class in your place will result in extra charges. Bookings are non-refundable and non-transferable, which means other students cannot take your place or use your classes.
(3.16) 'Catch up swaps' is another opportunity to use your catch up, to upgrade your catch up to another discipline which is not part of your current membership for a small admin fee of £2.
(3.17) To qualify for a catch up swap you must contact us as soon as you know that you will not be able to attend your regular catch up. This MUST be done within the original catch up expiry date. Catch up swaps do not entitle you to extend your original catch up expiry date.
(3.18) 'Catch up swap' payments MUST be made via bank transfer immediately after request. Once arranged, catch up swaps are irreversible.
(3.19) For your monthly membership you are billed 12 times a year, on the 1st of each month. If you attend once a week you are paying for: 4 classes per month or 48 classes a year. If you attend twice a week you are paying for: 8 classes per month or 96 classes per year. If you attend 3 times a week you are paying for: 12 classes per month or 144 classes per year. Floating weeks (the 5th week in a month) are not part of your paid membership.
(3.20) Monthly memberships can be placed on hold for one calendar month. This must be arranged in advance, we require at least one months notice to be able to put your membership on hold. Membership holds are down to the Pole Tricks & Aerial discretion.
(3.21) Membership holds can only start from your next payment date. Whilst your memberships is on hold you cannot attend any classes. Once your hold has ended the booking system will resume to taking payments as normal. To cancel your membership whilst on hold you must follow the cancellation policy and give one months notice.
(3.22) Cancelled memberships or memberships on hold will not qualify for catch ups and any outstanding catch ups will be lost from the day you cancel or hold your membership. If you cancel your membership and a class is cancelled by you during the last month of your membership, you will not be entitled to catch ups, as this is a benefit for active monthly members only. If Pole Tricks & Aerial cancel your class during the last month of your membership you will have 30 days to catch up, starting from the day of the cancelled class.
(3.23) Mixed monthly memberships that are downgraded still require one months notice to make this change.
(3.24) Mixed monthly memberships that are downgraded will not qualify for catch ups in the discipline that has been cancelled from their mixed monthly membership.
(3.25) Pole Tricks & Aerial reserves the right to cancel monthly memberships which are not being used by the student, so we can open up the space to another student who is on the monthly membership waiting list. We will allow up to 4 weeks of no attendance before we contact the student and make this decision. After the 4 weeks we will contact the student and notify them of the cancellation and the reason. If you know you will be away for a while please contact us so we can put your membership on hold instead, this will allow us to open up spaces for other students whilst you are away and you will be able to keep your space secured for future classes when you return.
4. CHILDREN'S CLASSES (YOUNG FLYERS)
(4.1) The recommended age for our young flyer classes is 10 - 15 years, because aerial classes require a high level of concentration and maturity. Students must be able to listen and follow instructions in order to stay safe during our classes.
(4.2) For private lessons and small group privates, students as young as 6 - 9 years can start their aerial journey, however this will also depend on the child's maturity, safety always comes first and due to the nature of aerial classes, it can be dangerous if young students are not following instructions.
(4.3) Children's classes run for 4 weeks per month for 12 months of the year (apart from Christmas & New Year closure) for 'floating weeks' (the 5th week of the month) we will have an inset day for instructor training (Please see booking system for inset dates).
(4.4) In the even of a class being cancelled due to weather conditions (snow) or instructor illness, we will run a catch up class on the next floating week.
(4.5) Children's classes, courses and workshops bookings are non-refundable and non-transferable, please keep this in mind when booking.
(4.6) For monthly memberships, In the event of the child being ill and missing a class, Pole Tricks & Aerial will not be able to offer a replacement class or catch up.
(4.7) If the child develops an injury or a long term illness whilst booked onto a course, a doctors note will be required stating the child is no long able to exercise to qualify for a refund of their remaining classes.
(4.8) Student to equipment ratio can vary for our children's classes/courses/workshops depending on class numbers and students' levels, however we will never exceed 3 children to each piece of equipment for the 10-15 years age group and 5 children to one piece of equipment for the 6-9 age group for group private lessons.
(4.9) Pole Tricks & Aerial reserves the right to cancel Children's classes/courses/workshops at any point but will give notice where possible.
(4.10) Children MUST respect the instructor and other students whilst in class, failure to do so will lead to no longer being able to attend classes, and all remaining classes already paid for will be lost.
(4.11) To cancel a child's monthly membership please contact us before the next monthly payment is due to come out (the booking system requires at least 2 weeks notice).
(4.12) Please let us know if your child cannot attend a class. You can do this by leaving the class on the booking system or by sending us a message.
(4.13) Pay as you go memberships can also be used for young flyer classes.
(4.14) Please read full terms and conditions in section 1 and 2 above.